Terms & Conditions – Plam Store

Last Updated: 04/02/2025

Welcome to Plam Store, your trusted multi-seller marketplace. These Terms & Conditions outline the rules and guidelines that govern your access to and use of our platform. By using Plam Store, you agree to comply with these terms.

1. Introduction

Plam Store ("we," "our," or "us") is an online marketplace that connects buyers and sellers for a seamless shopping experience. While we facilitate transactions, we do not own or directly sell products listed by third-party sellers.

2. Eligibility & Account Registration

• You must be at least 18 years old to register and use Plam Store.
• You agree to provide accurate and up-to-date information.
• Plam Store reserves the right to suspend or terminate accounts that provide false information or engage in fraudulent activities.

3. Use of the Platform

By using Plam Store, you agree that you will:

• Use the platform only for legal and legitimate transactions.
• Not attempt to disrupt, hack, or manipulate the website or its services.
• Not use automated systems (e.g., bots) to access Plam Store.

4. Buying on Plam Store

• Buyers must review product descriptions, pricing, and seller policies before making a purchase.
• Plam Store does not guarantee the accuracy of third-party seller listings but takes measures to remove misleading products.
• Payments must be completed using secure checkout options provided on the platform.
• In case of issues, buyers should contact the seller directly or raise a dispute via Plam Store’s support system.

5. Selling on Plam Store

• Sellers must comply with Plam Store’s listing guidelines and ensure that their products are accurately described.
• Plam Store reserves the right to remove listings that violate our policies.
• Sellers are responsible for order fulfillment, shipping, and customer service.
• Any fraudulent, counterfeit, or prohibited products will lead to immediate account suspension.

6. Pricing & Payments

• Buyers must pay the total amount, including any applicable taxes and shipping fees.
• Sellers must set fair pricing in accordance with market standards and platform policies.
• Payments to sellers will be processed after successful order completion and deduction of Plam Store’s commission (if applicable).

7. Order Fulfillment, Shipping & Delivery

• Sellers are responsible for timely shipping and providing tracking details to buyers.
• Delivery times depend on the seller’s shipping method and buyer’s location.
• Plam Store is not liable for shipping delays but encourages sellers to ensure prompt delivery.

8. Cancellations, Returns & Refunds

• Buyers can request cancellations before the seller ships the order.
• Refunds and returns are subject to Plam Store’s return policy and individual seller policies.
• Some products may not be eligible for returns (e.g., perishable goods, digital downloads).

9. Seller & Buyer Responsibilities

For Sellers:

• Provide accurate product listings.
• Ship orders on time and handle customer inquiries professionally.
• Avoid selling restricted, counterfeit, or prohibited items.
• Comply with local laws and Plam Store’s policies.

For Buyers:

• Read product descriptions and seller policies before purchasing.
• Make timely payments and follow return/refund guidelines.
• Avoid fraudulent claims or disputes.

10. Reviews & Feedback

• Buyers and sellers can leave reviews based on their experience.
• Plam Store does not allow fake, misleading, or defamatory reviews.
• We may remove reviews that violate our community guidelines.

11. Intellectual Property Rights

• All website content, trademarks, and designs are owned by Plam Store or respective sellers.
• Unauthorized use, copying, or reproduction of Plam Store’s intellectual property is prohibited.

12. Account Suspension & Termination

Plam Store reserves the right to:

• Suspend or terminate any account that violates our terms.
• Remove any listing that breaches policies or misleads customers.

13. Limitation of Liability

• Plam Store is a marketplace facilitator and is not responsible for product defects, seller actions, or disputes.
• We do not guarantee uninterrupted access to the platform.

14. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of [Your Country/Region].
• In case of disputes, users agree to first attempt mediation via Plam Store’s resolution center before seeking legal action.

15. Changes to Terms & Conditions

• Plam Store may update these terms at any time. Continued use of the platform implies acceptance of the latest terms.

16. Contact Us

For any queries, please contact:

📧 Email: care@plamstore.com
📞 Phone: 0 322 589 8526
🌐 Website: www.plamstore.com